Where are the products made?
Treehaus Botanicals products are all handmade, small batch, one at a time, in Berlin.

Do you make custom products?
Absolutely! Contact us for a chat and a quote.

Do you accept returns?
Not unless the product is damaged or misrepresented somehow, or we sent you the wrong product by accident.
This is due to both the nature of the products, and the fact that the company is a tiny, self funded endeavour.
Please check out the return policy before making a purchase, and if you have any questions before or after purchasing, please contact us directly!
We will get back to you asap.

Where do you ship to and how much does it cost?
We ship worldwide and the shipping rates are based on the weight and dimensions of the package as well of the surcharge of tracking information, and will be calculated at checkout.
Please note that some countries outside of the EU can add import taxes to your purchases. This is unrelated to us, and is not something we as a business have any kind of influence on or responsibility for, and it is therefore not covered by general shipping costs. Read more about shipping here.
If you plan on making a large order, please ask for a shipping quote before making a purchase.

Do you ship plastic free/are your products sustainable?
We try to make every part of the process as sustainable as possible, and it is our aim to grow and forage as many of our ingredients as possible, and sustainability is always a factor when we look for suppliers.

As for shipping, we mainly use reused paper and cardboard, and if your order contains bubblewrap, you can be certain that it is reused, not purchased, meaning we already had that piece of bubble wrap lying around from a delivery.
Flyers, prints, and cards are printed on recycled paper, most locally.
The bottle labels are made from recycled wood pulp, printed with vegan inks and are fully compostable.

Is everything vegan and cruelty free?
With most products labeled as vegan, that only means that the ingredients used are vegan.
With Treehaus Botanicals however, the company itself is vegan and everyone involved in production are vegans themselves, meaning your money will never go towards intentional animal cruelty when making a purchase from us.
On the contrary, we donate monthly to animal sanctuaries.
That being said, any supply chain is rarely 100% cruelty free, but we try our best.